Privacy Policy | WinCraft
- Introduction
This privacy policy provides transparent and detailed information to users of the website win-craft-casino.org regarding the collection, processing, storage, and protection of their personal data. The policy is in line with the European Union’s General Data Protection Regulation (GDPR 2016/679/EU) and relevant international standards. - Data Controller Information
Name: Casiworx N.V.
Registered address: Groot Kwartierweg 10, Curaçao
Company number: 163922
Data processing responsible entity: Xenith Ltd., Cyprus
Contact: [email protected] - What Data Do We Collect?
During registration:
- Full name
- Email address
- Date of birth
- Citizenship and country of residence
- Login IP address
During platform use:
- Gaming activity (bets placed, frequency)
- Transaction data: deposits, withdrawals, account balance changes
- Device identifiers (browser, operating system, language)
- Customer service communications (chat, email)
- KYC documents: ID, proof of address, bank statement
- Purpose of Data Processing
- Creating and maintaining user accounts
- Executing payment operations
- Complying with KYC and AML regulations
- Providing promotions, bonuses, and marketing communications
- Ensuring technical operation and preventing abuse
- Analyzing gaming statistics
- Handling complaints and customer support
- Data Storage and Deletion
| Data Type | Storage Duration |
|---|---|
| Account data | As long as the account is active |
| KYC documents | 5 years (legal requirement) |
| Transaction records | 7 years |
| Chat/email communications | 2 years |
| Cookies and technical data | 12 months |
After these periods expire, the data is automatically deleted or anonymized.
- Data Sharing
Personal data is only shared with the following third parties:
- Payment providers (e.g., banks, crypto wallets)
- KYC partners for document verification
- Technical partners (hosting, monitoring services)
- Authorities upon legal request or requirement
All data processors are bound by written agreements in accordance with Article 28 of the GDPR.
- User Rights
As a user, you have the following rights:
- Right of access: You may request information about data processing
- Right to rectification: Correction of inaccurate data
- Right to erasure (“right to be forgotten”) in specific cases
- Right to data portability to another service provider
- Right to object to data processing based on legitimate interest
- Right to restrict processing temporarily
To exercise your rights, contact: [email protected]
Response time: within 30 days.
- Cookies and Trackers
The website uses cookies for functionality, analytics, and marketing purposes.
Types of cookies:
- Essential cookies: login, navigation
- Statistical cookies: analyze visitor behavior
- Marketing cookies: personalized offers
- Third-party cookies: Google Analytics, Hotjar, etc.
Cookie settings can be adjusted at any time via your browser.
- Protection of Minors
The service is not available to individuals under 18.
- Age verification occurs at registration
- KYC verification is mandatory before withdrawal
- The platform blocks underage access attempts
Recommended parental tools: Qustodio, NetNanny, Norton Family
- Security Measures
The provider employs physical, technical, and organizational measures to protect data:
- SSL/TLS encrypted communication
- Restricted access to internal systems
- Two-factor authentication for admin access
- Continuous security logging
- Regular audits and vulnerability checks
- Automated Decision-Making
The platform may use automated systems to:
- Detect suspicious activity
- Monitor bonus usage
- Identify duplicate registrations
- Perform general statistical analysis
No legally binding decision is made without human oversight.
- Legal Remedies and Complaints
If you believe your data has been misused, you may:
- File a written complaint with the data controller
- Report to the Curaçao Data Protection Authority
- Pursue legal action in your country of residence
All complaints are handled confidentially and free of charge.
- Contact
For privacy-related questions, requests or complaints:
Email: [email protected]
Live Chat: available 24/7
Data Protection Officer: available via email upon request - Policy Updates
The Provider reserves the right to modify this privacy policy. Changes take effect immediately upon publication.
The latest version is always available on the website.